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Last updated : 01/09/2024 

These Terms and Conditions govern all services ordered from or provided by Butlerista. By using Butlerista’s services, you acknowledge and agree to be bound by these Terms and Conditions concerning the said services and your order.

1. DEFINITIONS AND INTERPRETATION
1.1. Definitions 

• Benefits: Refers to the advantages made available to customers by the suppliers.
• Terms: These terms and conditions, as amended from time to time in accordance with clause 9.7.
• Client: A person registered as a Butlerista client.
• Payment Card: Refers to the payment card provided by the client to Butlerista for payments.
• Website: Refers to the website located at www.butlerista.com.
• Request: Refers to a request made by a client to Butlerista for Butlerista to arrange the provision of goods and/or services from a third party on the client’s behalf.
• Services: Refers to the concierge and lifestyle management services provided by Butlerista to its clients.
• Supplier: Refers to a supplier engaged by Butlerista on behalf of and as an agent of a client to provide goods and/or services to that client.

1.2. Interpretation

• (a) A person includes a natural person, a legal entity, or an unincorporated entity (whether or not having a separate legal personality)
• (b) A reference to a party includes its legal representatives, successors, or permitted assigns.
• (c) A reference to a law or legislative provision includes any subordinate legislation made under that law or legislative provision, as amended or reenacted.
• (d) Any phrase introduced by the terms “including,” “includes,” “in particular,” or any similar expression should be interpreted as illustrative and should not limit the meaning of the words preceding those terms.
• (e) A reference to writing or written includes emails.

2. PROVISION OF SERVICES
2.1. Commitment

Butlerista commits to providing Services to the client as far as possible, according to the client’s specific requests. However, Butlerista cannot guarantee the availability of certain goods or services due to constraints such as availability, prices, or other external factors. Therefore, Butlerista reserves the right to refuse certain requests if they cannot be fulfilled.

2.2. Service Modifications

Butlerista reserves the right to make any changes to the Services necessary to comply with any applicable law or safety requirement, or which do not significantly affect the nature or quality of the Services. Butlerista will notify the client of any such event.

2.3. Commissions

You acknowledge that Butlerista reserves the right to accept commissions when providing products or services from any Supplier.

2.4. Care and Skill

Butlerista will provide the Services with reasonable care and skill and, where possible, in accordance with your reasonable requests and instructions from time to time.

3. REQUESTING SERVICES
3.1. Request Process

Clients can place requests via phone, text messages, WhatsApp, social media, the website, or email.

3.2. Right of Refusal

Butlerista, acting reasonably, reserves the right to withdraw certain Services and/or refuse to accept certain Requests at its sole discretion.

3.3. Accuracy of Information

You agree to provide accurate details to book, order, or purchase products or services, to use your own debit, credit, and/or payment card at all times, and to have sufficient funds to cover the cost of the product or service.

3.4. Service Fees

From time to time, obtaining or providing certain services, products, or benefits may incur service or processing fees for Butlerista, and in such cases, you hereby authorize Butlerista to charge your Payment Card for these processing fees or, alternatively, to invoice you for such fees or charges.

4. CANCELLATIONS, REFUNDS, AND RETURNS
4.1. Refund Policy

The client may cancel a service subject to the following conditions:

•  If the cancellation occurs more than 72 hours before the service is rendered, a 50% refund of the fee charged by Butlerista for arranging the service will be made unless Butlerista deems the situation exceptional.
• If the cancellation occurs less than 72 hours before the service is rendered, no refund of the fee charged by Butlerista will be granted.
• The refund of the total cost of the service, excluding Butlerista’s fee, will be subject to the refund policies of the relevant supplier. Butlerista cannot be held responsible for the refund conditions set by third-party suppliers.

4.2. Contracts with Suppliers

The client acknowledges that the sales contract for the provision of goods and/or services entered into following a Request is between the client and the relevant Supplier and that Butlerista is not a party to such a contract. The cancellation of contracts with Suppliers must be handled directly with the Supplier and will be subject to the Supplier’s policies.

4.3. Substitute Products

If a request for a specific product or service is unavailable, Butlerista may offer you substitute products or services of similar description and quality.

4.4. Product Descriptions

All product, service, or Benefit descriptions on the Website have been approved by the relevant Supplier. Butlerista will not be responsible for inaccurate or misleading descriptions.

4.5. Return Policy

The client acknowledges that for goods purchased on their behalf by Butlerista directly from a Supplier, returns and exchanges will be subject to the terms and conditions of that Supplier and may not always be permitted.

5. SUPPLIERS
5.1. Supplier Engagement

Suppliers are responsible for providing you with the services, products, and Benefits you request us to order on your behalf. Butlerista will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

5.2. Supplier Conditions

Suppliers may impose their own terms and conditions applicable to the provision of goods and/or services by that Supplier to you. These terms and conditions will be binding on you at the time of the order.

6. NON-SOLICITATION CLAUSE

The client agrees not to solicit, engage, or employ directly or indirectly any Butlerista employee, consultant, or subcontractor who has participated in the provision of services during the contract period and for a period of 24 months following its termination, except with Butlerista’s prior written consent. In case of non-compliance with this obligation, the client will be required to pay Butlerista compensation equal to 24 months of the gross salary of the concerned employee.

7. INTELLECTUAL PROPERTY
7.1. Rights

All intellectual property rights in the documents, concepts, ideas, or products provided by Butlerista remain the exclusive property of Butlerista unless expressly provided otherwise. You agree not to copy, reproduce, or use any content or information without Butlerista’s prior consent.

8. LIMITATION OF LIABILITY
8.1. Liability

Subject to specific clauses relating to legal obligations, Butlerista’s liability to the client will be limited to the total amount paid by the client for the service. Butlerista will not be liable for indirect or consequential losses, including loss of profit or loss of data.

8.2. Force Majeure

Butlerista will not be held responsible for delays or failures in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war, pandemics, or supplier service interruptions.

9. REFERENCING
9.1. Use of Name and Brand

The client authorizes Butlerista to mention their name, brand, and non-confidential details regarding the services rendered, for marketing or promotional purposes on the Website, brochures, or any other communication media, unless otherwise stated in writing.

10. CONFIDENTIALITY AND DATA PROTECTION
10.1. GDPR

Butlerista is committed to complying with current regulations concerning the protection of personal data, including the General Data Protection Regulation (GDPR). The data collected will be processed in accordance with Butlerista’s Privacy Policy, available on the Website.

10.2. Use of Data

The client’s personal data will only be used as part of the service’s execution and will not be shared with third parties without the client’s explicit consent, except when necessary for  providing the requested services.

11. INDEMNIFICATION

The client agrees to defend, indemnify, and hold harmless Butlerista, its affiliates, officers, directors, employees, and agents from any claim, demand, action, or proceeding initiated by a third party, including but not limited to legal fees and reasonable attorney fees, arising from or related to your use of Butlerista’s services, any breach of these Terms, or any act on your part that would be contrary to applicable laws.

Last Updated: 01/09/2024 

At Butlerista, protecting  your personal data is a priority. This privacy policy describes how we collect, use, share, and protect the information you provide to us when using our services. By accessing our website and using our services, you agree to the terms of this policy.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data:

We may ask you to provide certain personally identifiable information, including but not
limited to:

○ First and last name
○ Email address
○ Phone number
○ Postal address, zip code, city
○ Payment information (if applicable)
○ Usage and connection data

Usage Data:

We automatically collect information about how you access and use our service, such as:

○ IP address
○ Browser type and version
○ Pages visited and duration of visit
○ Unique device identifiers
○ Mobile device information (if applicable)

Purposes of Data Use

We use your personal data to:

○ Provide and maintain our service: This includes managing your accounts, responding to your requests, and improving our services.
○ Execute a contract: If you have placed an order, we use your information to process and deliver your purchases.
○ Communicate with you: We contact you via email, phone, or other means for service-related information, important updates, or special offers.
○ Analyze and improve our service: We analyze data to identify usage trends, assess the effectiveness of marketing campaigns, and enhance the user experience.
○ Comply with legal obligations: We retain certain data to comply with applicable laws, resolve disputes, and enforce our policies.

Data Retention
Retention Period:

We retain your personal data only for as long as necessary to fulfill the purposes described
in this policy or to comply with our legal obligations. For example:

○ Transaction-related data is retained for [Duration] to meet tax obligations.
○ Usage data is retained for [Duration], unless a longer retention period is required for security or legal compliance reasons.

International Data Transfers

Your information may be transferred to and stored in locations outside your country of residence, including countries where data protection laws may differ from those in your jurisdiction. We take all necessary measures to ensure that your personal data is protected in accordance with this policy, regardless of where it is processed.

Sharing Your Personal Data
We may share your personal information under the following circumstances:

○ With our service providers: We work with third parties to offer certain services on our behalf, such as payment processing, data hosting, and service analysis. These third parties are required to protect your information in accordance with this policy.
○ In the context of business transactions: Your data may be transferred as part of mergers, acquisitions, or asset sales. You will be notified prior to any such transfer.
○ With our affiliates: We share your information with our affiliated companies, which are required to adhere to this privacy policy.
○ With your consent: We may share your information for other purposes with your explicit consent.

Security of Your Personal Data

We implement advanced security measures, including SSL/TLS encryption, firewalls, and intrusion detection systems to protect your personal information. While we strive to secure your data, it is important to note that no method of electronic transmission or storage is completely secure.

User Rights

You have the following rights concerning your personal data:
○ Right of access: You may request a copy of the information we hold about you.
○ Right to rectification: You may request the correction of any inaccurate or incomplete information.
○ Right to erasure: You may request the deletion of your personal data, subject to certain conditions.
○ Right to restrict processing: You may request to restrict the processing of your data under certain circumstances.
○ Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller.

2. To exercise these rights, please contact us at the following address: [Contact Email Address].

Children’s Privacy Policy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so that we can take the necessary steps to delete such data.

Automated Decision-Making and Profiling

Currently, we do not use automated decision-making or profiling systems. If we decide to do so in the future, we will inform you and provide the option to opt-out or request human intervention.

Links to Third-Party Sites

Our website may contain links to other sites that are not operated by us. We are not responsible for the content or practices of these third-party sites. We recommend that you review the privacy policy of every site you visit.

Changes to This Policy
We reserve the right to update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed of any changes.

Contact Information for Complaints or Inquiries
If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact us at:
○ Email: contact@butlerista.com
○ Postal address: 2 rue de Saïgon, 75116 Paris